Chatbot Use Cases: What Bots Can Do for Different Industries
Freshchat helps Casey Cardinia Library in Melbourne by offering Information-as-a-Service on live chat. Customers can query information about books and upcoming events, and live agents can relay the info using canned responses. The library has found that using Freshchat is more effective than face-to-face interactions. Whereas open-ended questions ensure that patients get a chance to talk and give a detailed review.The chatbots will guide them to self-service solutions or direct them to submit service tickets and permission requests.Healthcare chatbots can...